Shipping Options FAQS


Where do you ship?

Everywhere! The following shipping rates for the subscription apply: United States: calculated by weight, on average $5-10, Canada: $20, United Kingdom: $25, Everywhere else: $35

When can I expect my order?

At this time, we offer standard USPS shipping which can take 2-8 business days if you’re shipping to the US or up to 10 business days if you’re shipping internationally. If you need it sooner we recommend expedited shipping, or write in to thegirls@unboundbox.com and we’ll do our best to help!

Do you offer express/overnight shipping?

We offer expedited shipping within the United States for a rate of $20. Expedited shipping takes approximately 1-2 business days to arrive. If you need the package the next day please email thegirls@unboundbox.com and we’ll see what we can do for you.

What if I am concerned about getting my order on time?

Shoot us a line at thegirls@unboundbox.com and we’ll do the best we can to ensure your package gets to you on time.

Do you ship to PO boxes?

Yes! We ship to all standard PO boxes.

How does my order come packed?
  • Your order will arrive in discrete, plain brown packaging from “Queens City Boxes” with no external allusion to the contents of your order.
  • Our e-commerce orders are typically wrapped in in tissue paper, with filler added to protect more fragile items in transit. If your item is a gift, we also offer gift wrapping for $6.50 (click here to learn more).
  • Our subscription and standalone themed boxes come packed in our signature square boxes with filler, tissue paper and an explanatory card detailing all the contents.
I’m a subscriber who moved. How can I alter my subscription shipping address?

You can easily change your mailing and/or billing address by logging into your online profile here: https://unbound.nyc/account/login. Under “Account Details” on the righthand side, select “Manage Subscriptions” and “edit” next to your address. To edit billing details simply select “Billing Information” from the lefthand menu and then “Edit” next to your address or credit card information.

I’m not a subscriber but I need to change the address my order is shipping to- what do I do?

We’ll always do our very best to make things right. If you realize the issue before you’ve received a tracking number/shipping notification email thegirls@unboundbox.com as soon as possible and we’ll do our best to intercept and redirect your order. If the package has already shipped, we can either send the mistaken recipient a return label at no additional cost and send out a new shipment once the (unopened) merchandise has been returned.

Can I ship a gift to someone?

Yes! You can gift the Unbound subscription or anything in our online store. When shopping in our online store simply enter your giftee’s address on checkout and we’ll make sure the package arrives at their door. Our invoices do not include pricing so the lucky recipient will never know what you spent. You can also add fabulous feminist gift wrapping from She Paper for just $6.50. (Click here to learn more about gifting Unbound). To learn more about gifting the Unbound subscription click here.

P.s. If you don’t know your giftee’s address our digital gift cards also make a great option!

Do you offer gift wrapping?

Yes! Simply select the gift wrapping option at checkout before completing your purchase. Click here to learn more about gifting Unbound.

Does my order ship with an invoice?

We include invoices with every shipment for ease of order validation.

I want to use my free shipping discount with another discount, how can I do this?

Regrettably our current system does not permit the simultaneous use of multiple discount codes but we encourage you to use whichever will offer you a better deal. If you are an Unbound subscriber, however, you can feel free to apply the non-shipping discount and email us at thegirls@unboundbox.com to have your shipping cost credited back to you.

What if you're out when your order arrives?

If you're out when your package is delivered, your mail person or courier should leave a card scheduling another attempt or telling you where you to pick up your discreetly packaged order. If you have any issues or questions, simply email thegirls@unboundbox.com!

What if your order doesn't arrive when you expect?

If your order is more than 5 business days overdue or appears to be missing, please contact us at thegirls@unboundbox.com and we will make it right.

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