Return Policy FAQS


What is your return policy?

Customer satisfaction is incredibly important to us. If for any reason your order is defective or unsatisfactory in any way we will either replace or credit you the full amount of your purchase.

Do I have to pay for returns?

No. If you wish to return an item simply send us an email at thegirls@unboundbox.com explaining the reason for the return and we will mail you a postage-paid return label free of charge to return the item or use the returns form at the bottom of this page.

Do you return in cash or store credit?

For items that defective or broken or items that do not fit as advertised we offer full refunds. For all other returns we offer store credit.

What if I used a code from Gilt, Groupon or Living Social but still need to make a return?

If you are unsatisfied with your purchase, simply email thegirls@unboundbox.com and depending on the case we will either offer credits or exchanges to make things right. However, if you need a refund you need to contact our affiliates directly.

What if the product I ordered is defective?

We try our best to source only the highest quality products but if for some reason your order does not function properly contact us at thegirls@unboundbox.com and we’ll ship you a replacement at our expense.

What if the product I ordered isn’t defective, but I’m less than satisfied?

Though we try to help our customers find products they’ll love, sometimes things just aren’t a perfect fit. If you’re less than satisfied with your order contact us at thegirls@unboundbox.com and we’ll issue you store credit in the amount of your purchase. If the packaging hasn’t been opened, and you wish to return an item to us we will mail you a shipping label at our expense.

What if the product that I ordered doesn’t fit?

We try to provide accurate sizing information on all of our lingerie but we understand that every body is different and sometimes different sizes don’t always fit the way we expect. For robes, babydolls, and bras, if you leave the tags on the item we will mail you a return label free of charge and ship you a new item in a better size. In the case of panties, rompers, bodysuits and tights we do not accept returns for sanitary reasons but will still offer to ship you the item in a different size.

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