Order Tracking FAQS


I haven't been e-mailed a tracking number, what should I do?

It can take up to 1 business days for us to process and ship your order. If you placed your order more than two business days ago and have yet to receive a shipment notification and tracking number please contact us at thegirls@unboundbox.com

My tracking number isn't working, what should I do?

Please contact us at thegirls@unboundbox.com and we’ll do our best to resolve the issue.

I’ve entered my email address, billing address, or shipping address incorrectly and cannot access my account!

Please contact thegirls@unboundbox.com! We’re always happy to help by solving issues with orders or editing account information!

I placed an order for an item that is pre-order, how will I know when it ships?

All pre-order items have an estimated ship date listed at the top of the product page on our site. In the event of (rare) unexpected vendor delays that may push these estimates up we aim to notify our customers as soon as possible.

I recently placed an order for a product in your store. How can I track when it will arrive?

Orders are typically fulfilled and shipped 1 business days of being placed, upon which you will receive an email from thegirls@unboundbox.com containing a USPS tracking number for your package and a link to the tracking portal on USPS.com where you can enter the tracking number and see details on the status of your shipment. Please allow some time from the receipt of your tracking number email for the status of the shipment to correctly display.

How can I track when my subscription box will be shipped and arrive?

Your initial subscription box will be shipped within 1 business day of when you subscribe, whereupon you will receive an email from thegirls@unboundbox.com containing a USPS tracking number for your package and a link to the tracking portal on USPS.com where you can enter the tracking number and see details on the status of your shipment. Thereafter your subsequent boxes will be shipped on a quarterly cadence.

Get Off + Give Back

Unbound will donate 6.9% of all profits to nonprofit organizations that support female sexual health and wellness.

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