Online Store FAQS


How do I shop your online store?

You can navigate our store by product category, or search using the search field in the upper right of the page.

How do I place an order?

When you find a product you want to buy simply select your desired variant (i.e. color, size etc.) if applicable, and click “add to cart”. If you wish to keep shopping to add other items to your order you can always access your cart via the cart icon on the upper right hand side of the screen. If you’re ready to complete your purchase, simply click check out and then follow the prompts to enter your billing and mailing information. If you have a discount code you can enter it at this time as well in the field marked “Gift card or discount code”.

Can I save my card details?

Yes, you can log in to your account at any time to change or update your credit card information. Simply log into your online profile here. Under “Account Details” on the righthand side, select “manage subscription”. On the next page select “Billing Information” and you will see an array of fields where you can update your payment info. If you are having any issues please feel free to reach out to us with questions at thegirls@unboundbox.com.

How do you determine which products are featured in your store?

Every item we feature in our online store has been selected through our robust, four step curation process (including how your feedback and reviews can help us improve our offering) learn more here.

What brands do you carry?

You can see a list of the major brands we carry here.

How often do you get new merchandise?

Every quarter we re-evaluate our inventory mix to ensure that it is reflective of the newest and best quality product on the market. That said, we are always keeping an eye out for new and interesting products and where appropriate add those on an ad hoc basis. See our overview of our curation methodology here to learn more. If you think we are missing something great please email us at thegirls@unboundbox.com

How can I be sure that my lingerie order will fit me correctly?

We provide robust sizing guidance for every lingerie item we carry. If you still have questions about how an item fits or would like to exchange an item, just email thegirls@unboundbox.com

Do you ever have sales?

Yes! We have periodic flash sales and brand-specific promotions on a regular basis. Make sure you sign up for our fabulous, funny newsletter to stay in the loop!

I need some guidance around the types of products that might be best for me.

Check out our guidance FAQ here or feel free to email us at thegirls@unboundbox.com with any questions.

How do gift cards for the online store work?

For that extra-choosy friend, we’ve got you covered with our signature Unbound Gift Cards! Choose from gift cards for our quarterly erotic subscription or for our online store:

    • Virtual Gift Cards

In the drop down menus above, simply""Virtual Gift Card"" and the desired gift (options include $25, $50, $69, $100, or $250). Add the card to your cart and proceed to checkout. After you purchase a gift card, you will be emailed a link. Simply send that link to the lucky gift recipient and when they click it they will be taken to a page featuring their digital gift card with your greeting and a unique code. They simply need to enter the code at checkout in the field marked “Gift card or discount code” on the right-hand side of the screen) whenever they shop at Unbound.

    • Physical Gift Cards

If you want something to hold on you can also get an old school gift card for that special someone. In the drop down menus above, simply ""Physical Gift Card"" and the desired amount above ($25, $50, $69, $100, or $250). Just add the card to your cart, proceed to checkout and we’ll take care of the rest!

 

How do I redeem a Gilt or Groupon code?

When you purchase a deal through one of our affiliates they will send you a unique code. For credits applicable to our online store simply shop as you normally would and then enter the discount code at checkout to have the credit applied.

How can I create or share a wishlist?

Wishlists are an easy and fun way to track everything that catches your eye. Simply click the heart below the "Add to Cart" button on any product page to add an item to your wishlist. You can access and edit your wishlist at any time by clicking the red "WISHLIST" tab with a heart on the right side of the page!

I’m a customer or supplier who thinks you’re missing a great product or brand.

We’re always looking for great new products and brands. Drop us a line at thegirls@unboundbox.com and we’ll be in touch with you asap.

I’m interested in sharing my opinion about or formally reviewing a product from your store

Excellent! We’d love to hear your honest feedback, good or bad - simply email us at thegirls@unboundbox.com.

How do I use my account?

Your Unbound account helps us know basic information about you in order to make more informed product recommendations for you and much more. To edit your account simply log into your online profile here: https://unbound.nyc/account/login where you can update your sizing information, details about who uses the contents of your subscription and more. In 2017, we will be inviting you to (securely) share even more information about yourself to help us further refine product recommendations just for you- stay tuned!

How to add product reviews?

At this time we do not have reviews enabled on product pages however we greatly value your feedback. Additionally, if you’d like to share your impressions of a recent purchase or if you’d be interested in reviewing an item in our store please email thegirls@unboundbox.com.

Is it safe to order online? What is your privacy policy?

Customer security is paramount for us. We never share customer information and our e-commerce platform leverages the best-in-class secure technology trusted by some of the world’s largest companies including P&G and GE.

What cookies are used on your website?

Analytical Purposes: We use cookies to analyze user activity in order to improve the site.
Your Preferences: We use cookies to store certain user preferences on our site.
Referral Tracking: We use cookies to associate user activity with the third party site that referred the user to our site.

Will my order be in plain packaging?

Yes! Your order will arrive in discrete, plain brown packaging from “Queens City Boxes” with no external allusion to the contents of your order.

How did Unbound get started?

Unbound was started by a group of New York City gals who wanted to make sex better for women. Intimidated and overwhelmed by the in-store shopping experience, they thought a discreet subscription box would be the perfect solution for getting women and couples the erotic goods they craved. What started as a part time hobby amongst friends quickly grew into a booming business all over the United States. And they adamantly believe that the world could use more Unbound women.

What press or recognition has Unbound received?

Feel free to take a look at our press room page here!

What are your terms and conditions?
I love Unbound. How can I join your affiliate program and promote you guys?

Wonderful! Simply click here (https://unboundbox.refersion.com/) to sign up. As an affiliate you’ll receive a unique link to promote that tracks the number of sales you drive our way. We give our affiliates 20% of all revenue they refer! Still have questions about our affiliate program? Email us at thegirls@unboundbox.com.

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